Question 1

How far in advance should I book?

Accepted Answer

We recommend booking at least 2–3 weeks in advance, especially during peak cruise season (November–April). Same-week bookings are sometimes available but not guaranteed.

Question 2

What payment methods do you accept?

Accepted Answer

After availability and ship times are verified, a 20% deposit secures the booking. The remaining balance is normally due 7 days before the excursion. Available payment methods are stated in your written quote.

Question 3

What is your cancellation policy?

Accepted Answer

Your written quote states the guest-cancellation deadline and any supplier charges before payment. If your cruise ship does not dock at the booked port, all excursion payments are refunded.

Question 4

Do you offer group discounts?

Accepted Answer

Yes. For large groups or private charters, contact us for a custom quote.

Question 5

What's included in the tour price?

Accepted Answer

The all-inclusive option contains transport, guide, listed entrances or activities, and the items stated on that tour page. If a pay-at-the-attraction option is available, it appears separately in your written quote.

Question 6

Are your guides bilingual?

Accepted Answer

Yes — all our guides speak English and Spanish fluently. German-speaking guides available on request (subject to availability).

Question 7

Are tours suitable for children?

Accepted Answer

Most of our tours are family-friendly. Let us know the ages of children in your group so we can plan appropriate stops.

Question 8

What happens if my ship is delayed?

Accepted Answer

We monitor cruise arrivals in real time. If your ship is delayed, we adjust your tour at no extra cost.

Question 9

How do you guarantee I'll be back on time?

Accepted Answer

Every tour is planned with significant buffer time before your ship's departure. We track your ship's schedule and adjust in real time if needed.

Question 10

Where exactly do you pick us up?

Accepted Answer

We meet you right outside the cruise terminal exit. After booking, we'll send you the exact meeting point and a photo of your guide.

Question 11

Do I need a visa to visit Costa Rica as a cruise passenger?

Accepted Answer

Most cruise passengers do not need a visa for a day visit to Costa Rica. Requirements vary by nationality — check with your cruise line.

Question 12

What currency is used? Do I need cash?

Accepted Answer

Costa Rica uses the Colón, but USD is widely accepted. We accept USD.

Question 13

Is Costa Rica safe for tourists?

Accepted Answer

Costa Rica is one of the safest destinations in Latin America. Our guides accompany you throughout the day.

Question 14

What should I wear and bring?

Accepted Answer

Comfortable walking shoes, light clothing, sunscreen, insect repellent, a hat, and your camera. We provide bottled water.

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