Booking terms
Last updated: September 16, 2026
These terms apply to excursion requests and confirmed bookings made directly with LoaTours.
Request and confirmation
Sending a form or WhatsApp message does not create a confirmed booking. LoaTours first verifies the ship schedule, vehicle, guide and attraction availability. LoaTours then issues an offer with the agreed price and conditions. New reservations are confirmed after the required deposit or full payment is received. Previously agreed reservations retain their written conditions.
Price and inclusions
The tour page shows an estimated starting price per person. The written confirmation states the final price, minimum group size and exactly what is included. An attraction-pay-on-arrival option is available only when it appears in the written quote; entrance availability cannot be held without supplier confirmation.
Payment
Pay in USD through your private reservation link after availability is confirmed. Choose a 20% deposit or full payment; the balance is due 7 days before the tour. Bookings within 7 days require full payment. Previously agreed reservation conditions remain unchanged.
Ship does not dock
If the cruise ship does not dock at the booked port, LoaTours refunds all amounts paid for the excursion. Schedule changes should be reported as soon as possible so pickup can be adjusted.
Circumstances beyond our control
LoaTours is not responsible for delays, changes or cancellations caused by circumstances beyond its reasonable control, including severe weather, natural events, road closures, strikes, government restrictions or public health measures. When possible, LoaTours offers a comparable alternative or reschedules the excursion; otherwise the payment policy in these terms applies.
Guest cancellation
After availability is verified, pay a 20% deposit or the full total. The balance is due 7 days before the tour; bookings within 7 days require full payment. Guest cancellation at least 7 days before the tour: full refund. Less than 7 days or no-show: no ordinary refund, subject to applicable rights. Full refund if the ship does not dock at the booked port, or LoaTours cancels and no alternative is accepted. Any special conditions appear in this offer before payment. Previously agreed reservation conditions remain unchanged.
Itinerary and wildlife
Times and stop order may change for traffic, weather, safety, supplier operations or ship schedules. Wildlife sightings are never guaranteed. LoaTours may replace a stop with a comparable option when required for safe, timely operation.
Assumption of risk and liability
LoaTours excursions may include outdoor activities, wildlife viewing, walking on natural or uneven terrain, and travel by road or, on some tours, by boat. Guests take part at their own risk and should seek medical advice before booking if they have a condition that could be affected by these activities. To the extent permitted by the laws of Costa Rica, LoaTours’ liability for an excursion is limited to the amount paid for that excursion; nothing in these terms limits liability that cannot be excluded by law.
Guest responsibility
Guests must provide accurate ship, mobility, age and health information and follow safety instructions. Minors must travel with a responsible adult. LoaTours is not responsible for loss of or damage to personal belongings during the excursion.
Governing law
These terms are governed by the laws of Costa Rica. Any dispute arising from a booking is subject to Costa Rican jurisdiction.
Contact
Questions about these terms can be sent by WhatsApp to +506 8766 3289.